Privacy Policy

01

Who we are

Sacrosanct Studios ("we", "us", or "our") is a product studio based in India that designs and builds SaaS software. Our registered contact is hello@sacrosanctstudios.in and our website is sacrosanctstudios.in.

This policy applies to our website and to products we build, including Savr, our WhatsApp-native ordering platform for restaurants.

02

Information we collect

We collect information you provide directly to us and information generated as you use our products.

• Contact information — name, email address, phone number when you reach out to us or sign up for a product.
• Business information — restaurant name, location, and operational details for merchants using Savr.
• Usage data — how you interact with our website and products, including pages visited and features used.
• WhatsApp messaging data — messages sent and received through our WhatsApp Business integration, processed via the Meta Business Platform.
• Device and log data — IP address, browser type, operating system, and referral URLs.

03

How we use your information

We use the information we collect to:

• Provide, operate, and improve our products and services.
• Process orders and transactions through the Savr platform.
• Send transactional messages via WhatsApp on behalf of merchants.
• Respond to your enquiries and provide customer support.
• Monitor and analyse usage to improve product performance.
• Comply with legal obligations.

04

WhatsApp and Meta platform data

Our product Savr is built on the WhatsApp Business Platform, provided by Meta Platforms, Inc. When users interact with Savr via WhatsApp, certain data is processed through Meta's infrastructure in accordance with WhatsApp's Privacy Policy and Meta's Privacy Policy.

We use this integration to enable ordering functionality. We do not sell WhatsApp user data to third parties, and we use data received through the WhatsApp Business Platform only as permitted by Meta's platform policies.

05

Sharing your information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers — third parties that help us operate our business (e.g. hosting, analytics, payment processing), bound by confidentiality obligations.
• Meta Platforms — as required to operate our WhatsApp Business integration.
• Legal authorities — when required by law, court order, or to protect our rights.
• Business transfers — in the event of a merger, acquisition, or sale of assets, with appropriate notice to you.

06

Data retention

We retain your information for as long as necessary to provide our services and fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

07

Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing.
• Data portability where applicable.

To exercise any of these rights, contact us at hello@sacrosanctstudios.in.

08

Cookies

Our website uses minimal cookies necessary for the site to function. We do not use advertising or tracking cookies. Analytics, if used, are configured to anonymise IP addresses and respect browser do-not-track signals.

09

Children's privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically.

11

Contact us

If you have questions about this policy or how we handle your data, please reach out:

• Email — hello@sacrosanctstudios.in
• Website — sacrosanctstudios.in